Refund Policy
Last updated: 8 November 2026
14-day, no-questions-asked refund. If the unlock is not what you expected, write to __EMAIL__ within 14 days of purchase with your order reference and we will refund the full US$2.99. You do not need to justify it.
How to request
- Find your order reference in the receipt email sent by the payment provider (it starts with
chk_ or cs_), or the date and amount of the charge.
- Email __EMAIL__ with the subject "Refund" and that reference.
- We reply within two business days and issue the refund to the original payment method. Your bank usually posts it within 5–10 business days.
What is covered
- You paid but the full reading never unlocked, and we could not fix it.
- You were charged twice for the same chart.
- You simply changed your mind — covered within the 14-day window.
- You cleared your browser and lost the unlock: we restore it first, free of charge; if you would rather have the money back, that is fine too.
What is not covered
- Requests made more than 14 days after purchase (statutory rights are unaffected).
- A claim that the reading "did not come true". The Service is explicitly an entertainment and cultural product and predicts nothing — see the Terms of Service.
- Disagreement with an interpretation. It is a traditional reading, not a factual claim.
Statutory rights
Nothing in this policy limits rights you have under the mandatory consumer law of your country. Where local law grants a longer withdrawal period for digital content, that longer period applies. Because the reading is delivered instantly, we ask you at checkout to consent to immediate delivery; if you would prefer to keep a statutory withdrawal right, contact us before paying and we will arrange it.
Chargebacks
Please email us before contacting your bank. A chargeback costs far more than the US$2.99 and is resolved slower for you; a direct refund takes two days.